Group 5 Releases 2022 Outcomes for Fairness Compensation Plan Administration Providers

Charles Schwab and Constancy lead the {industry} – Charles Schwab receives highest ranking for shopper loyalty and Constancy receives the very best total satisfaction ranking.

NOVATO, Calif., Sept. 15, 2022 /PRNewswire/ — Group 5’s 2022 Fairness Compensation Administration Benchmarking Examine finds industry-wide shopper loyalty decreased two factors from final yr to a Web Promoter Rating (NPS)* of 36. Trade-wide total satisfaction for fairness plan administration companies elevated one level over final yr to 84% favorable.**

The comparatively unchanged {industry} scores are considerably stunning given the latest restructuring that has occurred inside the {industry}. Morgan Stanley has purchased each E*TRADE’s and Solium’s administration enterprise, JP Morgan has purchased World Shares, insightsoftware has purchased Certent, and Siris has purchased each AST’s and EQ’s administration companies.

“Maintaining with plan sponsors’ expectation for know-how enhancements is a problem for all service suppliers. Most service suppliers are mitigating gaps in know-how and conserving purchasers loyal and glad via wonderful shopper help,” stated Kathy Huston, President of Group 5 Inc.

On this yr’s research, Charles Schwab acquired the very best shopper loyalty ranking for administration service with an NPS of fifty, carefully adopted by Constancy with 49. Constancy acquired the very best total satisfaction ranking with a 90% favorable ranking, adopted by Charles Schwab with an 89% favorable ranking.

“Incomes the {industry}’s highest Web Promoter Rating loyalty ranking from our purchasers, mixed with the second highest total satisfaction and worth scores as nicely, demonstrates the effectiveness of our ‘By Shoppers’ Eyes’ technique,” stated Amy Reback, Head of Schwab Inventory Plan Providers. “Fairness compensation continues to play an outsized position within the expertise conflict, and we’re so happy that our deal with supporting purchasers and their workers continues to be acknowledged yr after yr. We have additionally continued to spend money on bettering the plan administrator expertise, so it’s totally gratifying to see that purchasers rated our platform primary for ease of use,” she added.

Now in its 24th yr, Group 5’s annual research contains responses from 494 U.S. public firms who use a third-party service supplier to handle fairness compensation award recordkeeping and execution of plan participant transactions. The research is the one impartial discussion board for plan sponsors to confidentially make their opinions and priorities recognized to service suppliers. A complimentary abstract of the research outcomes can be obtainable for obtain on Group 5’s web site.

Based in 1990, Group 5 Inc. is a company companies analysis agency. Group 5, a pacesetter in business-to-business loyalty and satisfaction analysis, is finest recognized for analysis in fairness compensation plan administration and shareholder companies.

*NPS®, Web Promoter® & Web Promoter® Rating are a registered trademark of Fred Reichheld, Satmetrix, and Bain & Firm. Web Promoter Scores vary from -100 to +100 primarily based upon the distinction between the % of promoter and detractor scores.

**A good ranking is outlined as a ranking of 4 or 5 on a 1 to five satisfaction scale.

No promoting or different promotional use may be fabricated from the data on this launch with out the specific prior written consent of Group 5.

Firm Contact:
Kathy Huston, 415.785.7983
[email protected]

SOURCE Group 5

Group 5 Releases 2022 Outcomes for Fairness Compensation Plan Administration Providers

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