Product Specialist / Enterprise Analyst – Gauteng Johannesburg


The profitable candidate will probably be answerable for, however not restricted to, the next job features.

  • Be concerned in executing the corporate technique by innovating and main supply of tasks regarding new advantages, buyer expertise, progress, keep away from and steer and engagement initiatives in step with the corporate technique
  • Be product lead of a number of concurrent cross practical groups for large-sized tasks and efficiently main the challenge from conceptualization via to implementation, operationalization, and post-implementation administration guaranteeing they proceed to attain enterprise objects and engagement targets inside firm.
  • Preserve and be educated about buyer expertise, digital and gamification developments, and improvements on this subject to behave as a advisor in guiding and enhancing firm new and present product suite, options, buyer expertise, progress, engagement, and avoiding and steering features to attain strategic outcomes.
  • Preserve consciousness of developments and improvements in well being and wellness
  • Collaboration with quite a few stakeholders each inside (e.g. advertising, programs, graphics, information analysts, compliance, authorized and value specialists) and exterior is required to develop tasks which are partaking and supply a memorable buyer expertise.
  • Handle work priorities and be sure that work inside every stream is accomplished on schedule and inside price range.
  • Make sure that work is delivered in accordance with the bigger image of firm strategic outcomes when it comes to most ROI and worth.
  • Guarantee all tasks are designed to optimize self-servicing and are operationally environment friendly
  • Make sure that the system’s answer is environment friendly when it comes to ROI and that it doesn’t require extra system effort than is required to fulfill each short-term and long-term sustainability targets for a similar challenge or program, in addition to the corporate eco-system normally.
  • Develop an understanding of firm total merchandise/options/initiatives and tasks, in addition to the affect of your challenge on the corporate enterprise.
  • Decide the important challenge parts that have to be delivered for the challenge to succeed and firm total strategic success.
  • Contribute to formal and casual analysis to assist within the design and enchancment of engagement, progress, buyer expertise, keep away from and steer, merchandise, and options
  • Create enterprise circumstances, presentation decks, product, and buyer expertise specs in addition to reporting and content material specs for large-scale initiatives, protecting new and present product suites, options, buyer expertise, progress, engagement, and avoiding and directing features to achieve strategic outcomes.
  • Current to numerous inside and exterior stakeholders to accumulate challenge buy-in and approvals.
  • Take part in feasibility, solutioning, and different related boards to co-create a challenge answer.
  • Approve system’ consumer specs
  • Approve advertising content material and consumer expertise / member journeys to make sure they’re in step with the challenge’s strategic targets. Approve testing plans when tasks are initiated to make sure that all eventualities are addressed. Settle for Beta plans.
  • Make sure that the client expertise is optimized by conducting UAT utilizing precise gadgets and in-store visits, and by scheduling frequent thriller procuring.
  • Make sure that tasks are designed to be operationally environment friendly and are totally operationalized at launch
  • Liaise with different enterprise leads from departments similar to advertising, programs, operations, service, challenge workplace, and finance to make sure their specs meet the tasks strategic and practical goals.
  • Proactively monitor and handle a set of specified tasks, innovating the place crucial to make sure that they proceed to have interaction our members and fulfill firm targets.


The chosen candidate will help the Head of firm Buyer Expertise within the following, together with however not restricted to:

  • Strategise, invent, plan, and oversee the implementation of initiatives inside the Buyer Expertise, Digital Progress, firm Engagement, Keep away from & Steer, and firm product/function pillars to make sure that tasks advance the strategic goals of the pillars and the group’s strategic goals.
  • Ongoing administration of assorted tasks, initiatives, pillars, or methods as required
  • Carry out different practical, innovation, analysis, challenge, product or associated duties as assigned
  • Preserve operational processes for assigned merchandise, tasks or features the place strategic enter determines the route


  • Minimal of a bachelor’s diploma.
  • Minimal of 5 years’ experience in a number of of the next fields is most well-liked buyer expertise, digital product improvement, challenge implementation, digital product technique, buyer interplay, product possession and progress technique formulation and implementation.
  • Put up graduate diploma or enterprise diploma is preferable however not important


The profitable applicant will need to have confirmed expertise and competencies within the following areas:

  • A optimistic angle, who takes the initiative to perform the duty, possesses the motivation to finish the project in an affordable interval, and conjures up others to do the identical, with out specializing in the unavoidable obstacles that emerge in any employment.

Desired Abilities:

  • buyer expertise
  • digital product improvement
  • challenge implementation
  • digital product technique
  • buyer interplay
  • product possession

Desired Work Expertise:

Desired Qualification Degree:

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